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best and worst companies for customer service

Consumers Reveal Their Top Customer-Service Gripes

6/08/11 at 2:00 PM

A new survey reveals that 64 percent of shoppers have left a store in the past year due to poor customer service. What's the one factor that bugs them the most? Continue Reading

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Tip of the Day

August 8 2011

"Today's businesses need to recognize that customer loyalty goes a long way. Re-evaluate your approach to customer service. If you are ...
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August 5 2011

"People love seeing who is behind the company and they love hearing what you have to say -- not necessarily selling but giving tips on what ...
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August 4 2011

"Small businesses leaders should always devote time and effort to involving themselves in their local communities. Whether you're in a large ...
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August 3 2011

"You need to recognize talent and reward your key executives within your company. One of the key strategies to maintaining top talent is to ...
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