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Musical Chairs at the Mall

By PARIJA B. KAVILANZ, CNNMONEY.COM SENIOR WRITER
Amid the highest number of store closings in 4 years, a breed of innovative service sellers is moving right in.

CNNMoney.com

NEW YORK (CNNMoney.com) -- While the economic downturn is forcing bloated retail chains to shut some mall-based locations, it's also created an opportunity for a new breed of businesses eager to move into those vacant storefronts.

Among them are a new movie theater concept featuring oversized "love seats for two," wine and cheese bars, medical spas for a quick afternoon Botox fix, and even nightclubs.

What these businesses have in common is their focus on primarily selling services - or an experience - rather than products.

Retail watchers say this is a smart strategy, especially in a recessionary environment.

"Spending on entertainment and self-improvement services tend to be fairly recession-proof," said Malachy Kavanaugh, spokesman for the International Council of Shopping Centers (ICSC). "We've certainly seen that in past recessions."

It's no wonder that mall operators, nervous about declining mall traffic and sales, on top of rising store vacancies, are aggressively courting these non-traditional retail tenants.

In fact, the ICSC forecast that 2008 store closings could hit 5,770 stores, which would be the highest number of closings since 2004.

John Waller, vice president of mall leasing for CBL & Associates Properties, which owns about 80 malls nationwide, is acutely aware of that trend.

"We've given a directive to our leasing folks to go out and pursue non-traditional retail uses both for our enclosed and open-air malls," Waller said.

And those can even include single-store operations instead of chains, he said.

One example is 55°, located in one of the company's Florida malls. It's a wine bar where enthusiasts can sample wines, and collectors can purchase a locker and build their wine reserves over time.

Children's spas are catching the eye of mall operators. For instance, the Texas-based Sweet & Sassy chain not only offers kids haircuts but spa treatments such as manicures/pedicures, theme parties and a customized pink "Party Girls on the Go!" limousine.

The company currently operates 26 locations nationwide with another 30 new locations targeted to open in 2008.

Botox Fix at the Mall

Medical spas, or "Medspas", are turning into hotspots at malls, too. These spas offer services that include Botox injections and laser hair removal.

The International Medical Spa Association (IMSA) estimates that the number of mall-based medspas have jumped to about 2,500 from just 450 in 2004.

Why do malls appeal to this type of service? "Malls are the perfect place because people are already shopping there and they just linger afterwards," said Hannelore Leavy, executive director of IMSA.

John Buckingham, president and founder of Solana MedSpas, said he's excited about taking advantage of this year's store vacancies to open another 20 locations in malls.

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    All 50 of his company's spas are located in upscale strip centers and lifestyle centers, which are typically open-air malls.

    "In the early days malls didn't understand our concept," Buckingham said. "Now they are literally seeking us out because we're drawing traffic."

    The average cost of a Botox procedure is about $500 at his spas. That certainly isn't cheap at a time when consumers are curtailing their discretionary spending.

    But Buckingham sees it differently. "This is still so much cheaper than plastic surgery," he said. "When you have an addiction going on, it's not easy to give it up. People will give up their rent, dog food and car payment (rather) than this."

    What's more, he said "looking good" becomes even more essential in a weak job environment.

    "As people are downsized out of jobs and have to compete with younger, better-looking people, they'll see the need for a touch-up," Buckingham said.

    Hamid Hashemi, founder and CEO of IPic Entertainment, is rolling out a "one-stop" entertainment concept built around a movie theater, bowling lanes, restaurant and bar all in the same complex.

    He's already opened one location in Glendale, Wis., and will open 5 more between this year and 2009, including one at a former Home Depot Expo location in Chicago.

    Hashemi said he was negotiating leases with Simon Property Group (SPG), the No. 1 mall operator, for space once occupied by major anchor department stores.

    "We're expanding at the worst time, when consumer spending is going down," he said. "But movies are still the least expensive form of entertainment. People want to escape from their everyday reality."

    He thinks evolving demographics are also in his company's favor. "About 30% of the population is between 21 and 45 years old. Many have disposable income and no kids yet," Hashemi said. "They want places to go out at night."

    The advantage to malls is that the nighttime business doesn't cost incrementally more and generates additional revenue, Hashemi said.

    ICSC's Kavanaugh agreed.

    "In the past, the belief was that the big anchor department stores drove traffic. Not anymore," he said. "The mall experience can't be just about shirts, slacks and shoes anymore."




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    goshohola 02:28:40 PM Jul 24 2008

    gramms40d 06:39:28 PM May 28 2008 ...______________The following comment is for gramms40d

    goshohola 02:25:55 PM Jul 24 2008

    Oakland,NJ doesn't really have anything going for it other than ShopRite. Indian Hills had a good football team at one time and that's about all I can say for Oakland NJ. Franklin Lakes has much more potential than Oakland in these days and times.

    jenialexi 10:16:27 AM Jul 10 2008

    i was just kidding.

    jenialexi 10:15:56 AM Jul 10 2008

    I hate girly girls. GOTHS ROCK!

    wturner145 09:09:19 AM Jul 10 2008

    Fat burgers rule. Make malls more fat burger friendly and you'll have more tourists. This is the era of fat burgers and big ass.

    gramms40d 06:39:28 PM May 28 2008

    I LIVE IN A BEAUTIFUL TOWN ,OAKLAND,N.J. AS FAR AS STORES GO HERE,WE HAVE FOUR PIZZA STORES,TEN RESTAURANTS,6 BANKS WITH ANOTHER ONE OPENING SOON. THE SMALL STORES DO NOT DO WELL,BUT FEW EXIST VERY LONG.MORE PEOPLE KEEP MOVING HERE BUT WE NEED SOME STORES THAT WILL KEEP PEOPLE FROM GOING TO OTHER TOWNS TO SHOP!THIS WAS ONCE A QUIET TOWN,NOW RT. 287 HAS CAUSED MASSIVE TRAFFIC.THE TAXES ARE SO HIGH,ONE DOESN'T KNOW WHAT TO DO ANYMORE!.........ANSWERS????

    bfreder576748 06:00:57 PM May 28 2008

    Just what we need is more little girls riding around in pink limos trying to act like their over extended mothers who are trying to keep up with the Jones's. Perhaps if people came back down to earth and lived within their means this country will start to thrive and people can get back to basics.

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